Last updated: November 13, 2025

At Regrowth+, we stand behind our products and want you to be completely satisfied with your purchase. We offer a 30-Day Money-Back Guarantee on all orders.

Our 30-Day Money-Back Guarantee

Try Regrowth+ risk-free for 30 days.

If you're not completely satisfied with your purchase for any reason, you can return the product within 30 days of delivery for a full refund of the product price.

What's Covered:

• ✓ Full refund of product price
• ✓ No questions asked
• ✓ Any reason for return (change of mind, dissatisfaction, didn't meet expectations)
• ✓ Product can be opened and partially used

What's Not Covered:

• ✗ Original shipping costs (non-refundable)
• ✗ Return shipping costs (customer's responsibility)
• ✗ Returns initiated after 30 days from delivery date

How to Request a Return & Refund

Step 1: Initiate Your Return

Contact us within 30 days of delivery:

Email: info@regrowthplus.com
Subject: Return Request - Order #[your order number]

Include in your email:

• Your order number
• Reason for return (optional, but helps us improve)
• Confirmation that you understand return shipping costs are your responsibility

Step 2: Receive Return Authorization

We'll respond within 1-2 business days with:

• Return authorization confirmation
• Return shipping address
• Return instructions
• Estimated refund timeline

Step 3: Ship Your Return

• Pack the product securely (opened or unopened)
• Include your order number inside the package
• Ship to the address provided in your return authorization
• Keep your return tracking number (required for refund processing)
• We recommend using a tracked shipping method

Step 4: Receive Your Refund

Once we receive your return:

• We'll inspect the returned item within 3-5 business days
• Refund will be processed to your original payment method
• You'll receive an email confirmation when the refund is issued
• Refunds typically appear in your account within 5-10 business days (depending on your bank)

Return Shipping Costs

Important: Return shipping costs are the responsibility of the customer.

Estimated return shipping costs:

• Within UAE: AED 15-25 (local courier)
• From GCC to UAE: AED 40-80 (international courier)
• From Europe to UAE: EUR 15-30 (international courier)

We recommend using a tracked shipping service and retaining your receipt.

Subscription Orders

As such, renewal charges are non-refundable after processing. Customers may cancel or pause their subscription at any time before the next billing date to avoid future charges.

To manage your subscription:

• Log in to your account at regrowthplus.com
• Navigate to "Manage Subscription" in your account dashboard
• Cancel or pause before your next billing date to avoid the upcoming renewal charge

If you have questions about your subscription or billing, contact us at info@regrowthplus.com before your next renewal date.

Damaged, Defective, or Incorrect Items

If your product arrived damaged, defective, or was the wrong item, we'll cover the return shipping and provide a replacement or full refund (including original shipping).

Eligibility for Free Return & Full Refund:

Damaged During Shipping:

• Broken bottle, leaked product
• Damaged packaging affecting product quality
• Product seal broken during transit

Defective Product:

• Pump doesn't work
• Manufacturing defect (unusual texture, color, smell)
• Product contamination

Incorrect Item:

• We shipped the wrong product
• Missing items from your order

How to Report Damage or Defect:

Report within 48 hours of delivery for fastest resolution.

• Do not discard the product or packaging
• Email us immediately: info@regrowthplus.com
• Include your order number, clear photos of the damage/defect, and a brief description

We'll respond within 24 hours with a pre-paid return label (if required) or an immediate replacement. For damaged or defective items, you'll receive a full refund (product + original shipping) or a free replacement shipment.

Non-Refundable Items

The following items are not eligible for return or refund:

Final Sale Items:

• Products marked as "Final Sale" at the time of purchase
• Clearance items (clearly indicated during checkout)

Gift Cards:

• Gift cards are non-refundable and non-returnable

Items After 30 Days:

• Returns initiated more than 30 days after delivery date
• We track by delivery confirmation, not purchase date

Return Requirements

To ensure your return is processed smoothly:

Acceptable Returns:

• ✓ Products returned within 30 days of delivery
• ✓ Product in any condition (opened, partially used, or unopened)
• ✓ Original product (no counterfeits or substitutions)
• ✓ Includes order number or proof of purchase

Unacceptable Returns:

• ✗ Products returned after 30 days
• ✗ Products purchased from unauthorized sellers
• ✗ Items returned without return authorization
• ✗ Products damaged due to misuse after delivery

Note: We reserve the right to refuse returns that show evidence of abuse or are not the original product purchased.

Refund Processing Timeline

Once we receive your return:

Total estimated time: 10-15 business days from when you ship the return.

You'll receive email updates at each stage: return received, inspection completed, and refund processed.

Refund Method

All refunds are issued to the original payment method used for purchase:

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-10 business days

We cannot issue refunds to different payment methods or accounts for security reasons.

Exchange Policy

We currently do not offer direct exchanges. If you'd like a different product, return your current product for a refund (following the process above) and place a new order. This ensures you receive your new product as quickly as possible.

Lost or Stolen Packages

If tracking shows your package was delivered but you didn't receive it:

• Check with neighbors, building reception, or household members
• Verify the shipping address on your order
• Contact us within 48 hours at info@regrowthplus.com

We'll work with the courier to investigate. If the package cannot be located, we'll issue a replacement or refund at no cost to you.

Frequently Asked Questions

Can I return a product I've already opened and used?

Yes. Our 30-day guarantee applies whether the product is opened, partially used, or unopened. We want you to actually try the product.

How long will it take to get my refund?

10-15 business days from when you ship the return. This includes return shipping time (3-7 days), inspection (3-5 days), and bank processing (5-10 days).

Do I have to pay to ship the product back?

Yes, for standard returns. Return shipping is the customer's responsibility. However, if the product arrived damaged, defective, or was incorrect, we'll provide a pre-paid return label at no cost to you.

Can I cancel or pause my subscription?

Yes. You can cancel or pause your subscription at any time through your account dashboard before your next billing date. Once a renewal payment has been processed, it cannot be refunded as the order enters fulfillment immediately. To avoid a future charge, manage your subscription before the billing date.

What if I'm outside the UAE?

Same policy applies. You have 30 days from delivery to return, but international return shipping costs will be higher. We recommend checking with your local courier for rates.

Can I get a refund if I just don't like the scent?

Absolutely. Our 30-day guarantee is no questions asked. If you don't like the scent, texture, or any aspect of the product, you can return it for a refund.

Will you refund my shipping costs?

Only if the product arrived damaged, defective, or incorrect. For standard returns (change of mind, dissatisfaction), we refund the product price only. Original shipping costs are non-refundable.

What if I lost my order number?

Check your order confirmation email, or contact us at info@regrowthplus.com with the email address or phone number used for the purchase. We can look up your order.

Can I exchange for a different product?

We don't offer direct exchanges, but you can return for a refund and place a new order. This gets you the new product faster than waiting for an exchange process.

Contact Us

For return requests or questions about this policy:

Regrowthplus DWC-LLC
DACC, Business Centre A3, Floor 3
Dubai, United Arab Emirates
Email: info@regrowthplus.com

Customer Service Hours:
Sunday - Thursday: 9:00 AM - 6:00 PM GST

Response Time:

• Return authorization requests: 1-2 business days
• Damage/defect reports: 24 hours
• General inquiries: 2-3 business days

This policy applies to all Regrowth+ purchases. We reserve the right to update this policy at any time, with changes taking effect upon posting to our website.

Last updated: November 13, 2025  |  © 2025 Regrowthplus DWC-LLC. All rights reserved.